Buy Cuisinart DLC-2011BCN Prep 11 Plus 11-Cup Food Processor, Brushed ChromeCuisinart DLC-2011BCN Prep 11 Plus 11-Cup Food Processor, Brushed Chrome Product Description:
- 11-cup Lexan work bowl virtually shatterproof, dishwasher-safe
- Speed automatically adjusts to ensure proper dough consistency
- New, simple-to-use feed tube and pusher assembly
- Extra-large feed tube is 4-1/4 by 2-3/4 inches; small feed tube inside pusher
- Dough blade, slicing/shredding discs, spatula, recipes, how-to video included
Product Description
Customer Reviews
Most helpful customer reviews
555 of 569 people found the following review helpful.
I loved it, until I needed service
By A Customer
As the owner of Cuisinart food processor for more than 20 years, when it came time to upgrade it was a no-brainer...another Cuisinart. I had received excellent customer service in the past when a part developed cracks.
Now, under new ownership, it's a whole new story. I had my new model for less than a month when it developed numerous cracks in the pusher assembly. I called customer service (by the way, the number in the manual was not a working number) and I was told they would send me a new part only after I sent them the defective one, and there would be a delay of about two weeks, not counting shipping (plan on another two weeks). This was their unbendable rule. I told them this was not acceptable, that I did not want to be without the use of the equipment for a month, especially with the holidays coming up. Sorry, that's the rule, is what I was told.Then I wrote to the President of Conair (the parent company) and the VP/GM of the Cuisinart division, and asked them to contact me for assistance in resolving this issue. A month has passed as I write this, and I have not heard from either of them.
I took the equipment back to the store where I purchased it, and exchanged it for a KitchenAid food processor, which was less expensive, and works beautifully. I did my research this time, and they have a reputation for excellent customer service should I need it.
The Cuisinarts are good, solid appliances, but if you ever need customer service, it's an uphill battle. If you decide to buy a Cuisinart, be sure to buy at a store that will stand behind the products they sell.
124 of 127 people found the following review helpful.
Love me, Love my food processor!!
By A. Day
I got this (in white) as an early B-Day gift that I picked out. I got it on ebay for 30% off amazons price. My only processor experience prior to this is a little 2 cup black and decker model that I got for Christmas. which ws very limited with what to do with it.But I liked the Idea and thought about the possibilities of what A "real" one could do! I live in a little po dink town in the middle of nowhere and there are to say the least no department stores or any thing that sells good kithchen appliances. So when looking for a food processor I was entirely doing my research and comparisons online. After reading reviews and comparing products and prices I came down to choosing between 2 food processors. This one and the KitchenAid KFP670. At first it was a close call because of the extra stuff that comes with the KitchenAid. However I was absolutely sure that I had made the right decision when I actually saw the KitchenAid 670 in person about 45 miles away at a dept. store. What truly sold me on my Cuisinart in addition to it's power, additional blades ect. was the huge feed tube.The Kitchenaid's tube looked so small compared to mine and you may not think that it would be a big deal but even though I had only had mine for a few days the big tube made a big difference. For instance I can stick a whole potato in mine and make instant hashbrowns or fries. with the KitchenAid you would have to cut up the potato first and fries... please, it may have the disc but who wants dinky little bits. Also I made stir fry steak. I was utterly amazed at how it handled it so well. and becaue of the large feed tube I could put a bunch of meat in the at one time and it took all of 2 seconds to slice the steak into 4 mm slices .. Wow!!! I even used the dough blade to make the cheese bread in the cookbook which was so fast to make and yumm GOOD! I like the safety features on this machine, the sturdiness,The extra blades that are available, the power, the style, and love the big feed tube. I am I first generation food processor owner and Will never go back!! I highly reccomend this food processor
52 of 52 people found the following review helpful.It's not the Cuisinart you used to know!
By Wiley
Times have changed and so has the parent company that sells and services your food processor. The quality of materials and workmanship have gone downhill too!My experience with the corporate machine was horrible. Days of long waits to talk to a customer service rep...never paid off. Each time I called I was eventually forwarded to a recorded message that explained that they were too busy and that I needed to leave my name and phone number. I never did get a call-back. Finally, after several attempts, I was able to get past the initial phone queue and actually talked to a live person who took the information about the condition of all the clear plastic parts on the processor. They were all severely cracked and were not far from flying apart. It seems they knew of the problem and offered to replace the parts on warranty. All I had to do was give them a credit card number to charge the shipping to. AND, nothing would happen UNTIL I sent the old pieces back...again at MY expense.I sent the parts back promptly, but they didn't ship for another two weeks. And, here is the highlight of the episode... The lid they sent was the wrong one. Another round of phone calls yielded a person that said that Cuisinart had not processed the replacement yet...a full two weeks after they were notified. I still have not received the lid and the processor is useless without it.BEWARE! This company tries to sell their products in the top-end of the price range, but their corporate customer service system is as bad as it gets...at any price. You can do yourself a favor and shop for another brand. I'm looking at KitchenAid. Shucks, it can't be any worse...and MAY be a much better experience over the long run.
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